Keeper Experience Terms and conditions

  • In the rare event of unforeseen circumstances developing we may be unable to guarantee a pre-arranged animal experience or other activity will be available on the day of your visit
  • We will endeavour to accommodate any particular interests of the participant. ·Experiences also include a full- day admission to the park for the participant on that day only.
  • Any additional guests (eg onlooker who is not sharing the actual experience) should be mentioned and included at the time of booking.
  • For an extra 50% of the Keeper Experience Day any adult participant is welcome to bring a friend or relative to share the day and the activities . Please arrange with initial booking.
  • Cancellation Policy for Participant – cancelling a Wildlife Keeper Experience less than 5 working days prior to visit incurs a 50% cancellation charge.
  • Cancellation Policy for NFWP – should we cancel your Wildlife Keeper Experience less than 5 working days before the due date, the participant will be offered a full refund or the option to reschedule.
  • The experience cannot be transferred and is non- refundable.
  • The Wildlife Keeper for the Day must not be used as a raffle prize or similar.
  • Waiver of Liability – The New Forest Wildlife Park does not accept liability for any person or body loss, injury or property damage from any action or cause whatsoever undertaken at the park. Participants and guests must abide by staff instructions. It is a condition of participation that guests observe all warning signs, do not venture over safety barriers and do not enter the Park’s off limit areas, unless instructed and supervised by staff.
  • Participants must be reasonably be in good health, physically fit and agile.
  • Any health concerns should be discussed before booking.
  • It is the participant’s responsibility to inform us of any medical conditions which may affect his/her safety during the Experience day.
  • Please contact us to discuss any special requirements.